Refund Policy

Please read carefully. This policy explains how claims and refunds (coupon form only) are handled.

Opening Video Required :-

Clear opening video evidence is mandatory for verification and counting.

Submit Within 1 Hour :-

Opening videos must be submitted within 1 hour of parcel received.

Refund in Coupon Only :-

Coupon covers fish cost shown in video. Shipping/packaging is non-refundable.

DOA Policy :-

We require clear opening video evidence of the dead fish both inside and outside the bag for proper verification and counting.
A coupon code covering 100% of the cost of the dead fish depicted in the video will be provided.
Refunds are issued exclusively as a coupon code, applicable towards your future purchase; shipping and packaging costs are non-refundable.
Opening Videos must be submitted within 1 hour of parcel received, with the delivery time determined by the courier's website timestamp.
Refund (in the form of coupon only) processes commence between 72-96 hours after receiving the claim.
Claims for dead fish will not be considered if the fish was alive upon bag opening.
We bear no liability once the fish is introduced into your aquarium.

If an Incorrect Shipping Option is Selected :-

At checkout, shipping options are presented for your selection. It is the customer’s responsibility to select the appropriate shipping method.
If an incorrect shipping option is selected, we will contact you.
Additional funds required for dispatch must be paid before processing the order.
If your location is currently unavailable for shipping and you request cancellation, a cancellation charge equal to the minimum order value (25% of the total order cost including shipping) will be applied to orders that have not yet been shipped, regardless of when the cancellation request is made after placing the order.

Damages and Issues :-

Upon receiving your order, please inspect it immediately. Send us an opening video within 1 hour of Parcel received. If you find any defects, damages, or if the wrong item has been sent, contact us right away so we can address and rectify the issue(OPENING VIDEO COMPULSORY).
Exceptions / Non-Returnable Items :-
Certain items, such as perishable goods (like fish, food,and plants), custom-made products (including special ordersand personalized items) cannot be returned. If you have any questions or concerns about a specific item, please get in touch with us.
Please note, returns on sale items or gift cards are not accepted.

For Dry Products & Accessories :-

FAQs :-

WHAT IF THE FISH DIES AND I FAIL TO SEND A OPENING VIDEO ? Unfortunately, without opening video evidence, we cannot offer a refund (coupon form only).
WHAT IF THE FISH DIES AND I SEND THE OPENING VIDEO AFTER 1 HOUR ? Regrettably, we cannot provide a refund (coupon form only) in such cases.
WHAT IF THE FISH DIES AND I HAVE SENT AN OPENING VIDEO, AM I ELIGIBLE FOR A REFUND ? Our policy only allows for a coupon issuance in cases of death on arrival.
WHAT IF THE FISH DIES AND I SUBMIT AN OPENING VIDEO, CAN THE FISH BE REPLACED ? Our policy limits compensation to a coupon ONLY in dead on arrival instances.

Need Help ?

Need Help?

Contact Blessings Aquarium support:

WhatsApp/Call: 9881493396